Posted in E-Week on November 14th, 2008 by E-Week
Information security has emerged as a significant concern for businesses that use call centers and Interactive Voice Response or voice portal systems for customer service, which include financial services institutions, insurance agencies and health care companies. Here, Knowledge Center contributor Ron Settele explains how companies can safeguard against a contact center security breach, while meeting new regulatory demands to prevent identity theft.
- Identify theft remains a major problem in the United States, with Americans losing $45.3 billion last year. In 2007 alone, 8.4 million adult Americans, or one in 27, were the victims of identity fraud. While this is a drop of 11 percent from the $51 billion lost in 2006, its still a significa...
- Identify theft remains a major problem in the United States, with Americans losing $45.3 billion last year. In 2007 alone, 8.4 million adult Americans, or one in 27, were the victims of identity fraud. While this is a drop of 11 percent from the $51 billion lost in 2006, its still a significa...
